FAQs
Welcome to our FAQs section! As a leading B2B provider of filter & industrial filtration solutions and parts, we understand that you may have specific technical or commercial questions. This page is designed to give you quick access to the information you need, covering common inquiries about our products, services, and processes.
Whether you're looking for details on our OEM customization, need to understand our fast global delivery process, or want to know more about our OE-Certified parts, you'll find the answers here. We have categorized our most common questions to help you navigate our services, from product specifications and stock availability to order placement and after-sales support. Our goal is to make your experience as seamless and efficient as possible. If you can't find the answer you're looking for, please don't hesitate to contact our expert team directly.
Most Frequently Asked Questions
What can be offered？
Q: Can you customize a filter element for a unique or non-standard industrial application, flow direction, or size?
A： Yes, customization is a core service. We offer full design, prototyping, and manufacturing for non-standard dimensions, unique media combinations, and application-specific flow patterns to solve complex filtration challenges.
Q: Are your filter cartridges fully compatible and interchangeable with major international brands (e.g., Pall, Parker, Rexroth)?
A： Yes. Our cartridges are designed to be form, fit, and function (FFF) interchangeable with industry-standard OEM housings. We provide a detailed cross-reference service to ensure seamless transition without requiring housing modifications, often at a competitive [TCO] (Total Cost of Ownership).
Genuine brand new?
Q: Are your filters and parts genuine?
A： Yes, all our products are OE-Certified and sourced directly from manufacturers or authorized channels, guaranteeing authenticity and quality.
Q: What is your minimum order quantity (MOQ)?
A： We cater to both large-scale projects and individual needs. We offer flexible ordering options with no minimum order quantity for most stock items.
Lead Time and Payment
Q: What is your delivery time?
A： We maintain a large inventory of over a million filters and parts, which allows for fast global delivery—typically within a few business days for in-stock items.
Q: What payment methods do you accept?
A： We accept various payment methods, including bank transfers (T/T), credit cards, Paypal and Stripe etc., to accommodate our global clients.
Warranty and Return Policy
Q: What is the warranty period for your filters?
A： Our filters come with a standard manufacturer's warranty. The specific period varies by brand and model; please check the product details or contact us for more information.
Q: What is your return and exchange policy?
A： We accept returns for non-customized, unused items within a specific period. Please refer to our detailed return policy on our website for full terms and conditions.